Zendesk is an advanced customer support tool used by thousands of companies worldwide for managing their customers and their issues. This plugin enables you to automatically create tickets including priority, queue and context setting for different customers based on events occuring within your Flexiant platform.
Use Cases/Scenarios
Automatic notification if certain (or all) Jobs fail, for example starting a server for trend analysis and investigation.
Automatically creating a ticket for work to be done each time a server is created.
Rapid and proactive detection of customer faults or issues for high levels of customer satisfaction.
Ability to prioritise in Zendesk by type of failure or customer support level.
