What can you do with this?
- SnapEngage Live Chat
- Google Analytics
- Zendesk Web Widget (ticket submission, knowledge base and live chat)
You can also modify the look and behavior of the Flexiant Cloud Orchestrator UI, for example:
- Display popup alerts at login to welcome the customer and display the message of the day (MOTD)
- Build a Flexiant Cloud Orchestrator control panel tour when a user logs in for the first time
- Build extra confirmation dialogues with custom content (for example, pointing customers to tutorial videos or documentation when they’re trying to do something potentially disruptive)
Benefits to the cloud providers’ business is reduced customer attrition by ensuring that no customer leaves because they cannot figure out how to do something. Customers will be more engaged as they revisit the control panel more frequently and you’ll have increased ways to gain customer feedback.
With the new feature there is the chance to up-sell by making your services easier for customers to self-serve. You can also differentiate against the competition by tailoring the experience with custom functionalities to facilitate consumption.
Benefits to the end-user include increased productivity, finding it easier to consume services, having a better support experience.
Want to see this feature in action? Get in touch and we will give you a short demonstration. If you like what you see, let us know so we can get you benefiting from Flexiant Cloud Orchestrator as soon as possible.