Current Service Status
Tuesday 7th September 2010 20 11:45 BST: Office Telephone Outage – RESOLVED
This issue has now been resolved and the phone system is working properly again.
Tuesday 7th September 2010 20 10:30 BST: Office Telephone Outage
Our phone system is currently offline due an upstream fault. Our provider is working on this and should be resolved shortly. In the meantime please e-mail all support requests to support@flexiscale.com.
Tuesday 31st August 2010 20 8:00 – 09:00 BST: Flexiant Control Panel – Scheduled Maintenance – Complete 09:00 BST
This work has been completed.
Tuesday 31st August 2010 20 8:00 – 09:00 BST: Flexiant Control Panel – Scheduled Maintenance
We will be making some essential changes which effect the flexiscale customer control panel. As a result, we will be placing the control panel into maintenance mode for around 5-10 minutes betwenn 0800-0900 BST on Tuesday 31st August. This will not effect your running or integrity of servers, but no servers can be started/stopped during this change. Apologies for any inconvenience that this may cause.
Friday 27th August 2010 01:00 BST: Flexiant Network – Scheduled Maintenance – CLOSED
The work has not completed with in the time expected. We have managed to move the majority of our routers over but we have still more to complete. We will announce when the rest of the routers will be scheduled to move. The completed work has not left any part of the network in a degraded state. If you have any issues please raise a ticket or email support.
Thursday 26th August 2010 22:00 – 01:00 BST: Flexiant Network – Scheduled Maintenance
As part of the core network upgrade, we are replacing our core switches which the aggregated routers are attached to. Customers may experience a 5 to 10 minute outage while we swap the routers over to the new core switches.
We envisage that the maintenance may take up to three hours, if you experience any issues after this window please raise a ticket through the control panel or via email at support@flexiscale.com. Apologies for any inconvenience that this may cause.
Thursday 19th August 2010 17:45 BST: Flexiant Network – Adding new subnets – UPDATE
This issue should now be resolved. Customers should now be able to add new subnets. If you do experience any issue then please contact support@flexiscale.com. Apologies for any inconvenience caused.
Thursday 19th August 2010 16:04 BST: Flexiant Network – Adding new subnets – UPDATE
We are continuing to work on resolving this issue.
Again, apologies for the inconvenience this may be causing.
Thursday 19th August 2010 15:15 BST: Flexiant Network – Adding new subnets
Customers may experience issues when adding a new subnet through the Control panel. This will be resolved shortly.
Apologies for any inconvenience this may cause.
Phone support
0870 050 0080 or +44 1506 606 000
From 9:00 to 5:30 UK GMT/BST Monday to Thursday
From 9:00 to 4:30 UK GMT/BST Friday
Online Customer Support Ticket or email
The best way to raise a support ticket is to click the “Support” link once logged into our control panel; this will ensure the ticket is automatically associated with your account. If, for any reason, you can’t do that, do email us at support@flexiscale.com. Our SLA states that we will respond to email tickets within 1 business day, but we normally aim for 2-4 business hours.
24×7 Emergency helpline
Our extensive monitoring will detect critical events immediately and alert our support engineers usually before the customer is aware of any problem. This emergency number is provided subject to status.