Current Service Status
Wednesday 7th July 2010 17:00 GMT: FlexiScale 2.0 -VM issues – CLOSED
We have resolved the issues with the virtual machines that we are aware of. If you are still experiencing any issues then try stopping and starting the virtual machine. Please contact us if you continue to experience issues on support@flexiant.com.
Wednesday 7th July 2010 15:55 GMT: FlexiScale 2.0 – VM issues
We are currently seeing some connectivity problems with a minority of virtual machines running on certain nodes. We are investigating the cause and expect to give an update shortly. Apologies for any inconvenience that this may cause.
Tuesday 6th July 2010 18:20 GMT: FlexiScale 2.0 – Emergency Maintenance – At Risk – UPDATE
We have been advised by the hardware vendor not to proceed with the scheduled firmware upgrade on the storage platform, as a result of this, the outage for Wednesday 7th July between 07:00 – 09:00 GMT is now cancelled.
Monday 5th July 2010 12:00 GMT: FlexiScale 2.0 – Emergency Maintenance – At Risk – UPDATE
Due to the previously stated reasons, we have scheduled a firmware upgrade on our storage head units on Wednesday 7th July 07:00 – 09:00GMT. As we have 2 of these in a redundant pairing, they will be done one at a time to minimise any possible service disruption. Although we do not envisage any downtime, because of the nature of the work Flexiscale 2.0 will be classed as being in an ‘at risk’ period during this 2 hour window.
Friday 2nd July 2010 15:00 GMT: FlexiScale 2.0 – Emergency Maintenance – UPDATE
This work has been put on hold. An update to this post will be made on Monday.
Wednesday 30th June 2010 16:00 GMT: FlexiScale 2.0 – Emergency Maintenance – UPDATE
This work has now been scheduled for ~3AM 3rd July. Further updates will be posted tomorrow.
Wednesday 30th June 2010 13:00 GMT: FlexiScale 2.0 – Emergency Maintenance –
As you may already know, we have experienced hardware issues with the storage platform for FlexiScale 2.0, which has caused some intermittent speed issues when writing to the storage platform.
To minimise any future disruption it is critical that we carry out emergency maintenance on the storage hardware The vendor is working with us to swap out the components affected.
Unfortunately as this requires major work, we will need to stop all virtual machines temporarily.
We have the Vendor’s engineers on site shortly and they will be beginning the preparatory work for the replacement of the components.
Presently we are only able to give an approximate time for this work to be carried out – 3AM 2nd July 2010. We are allocationg a 4 hour window for this work, although hope to complete it well within that time. All virtual machines will be stopped at that time, and when the platform is bought back online they will all automatically be restarted. We shall give a confirmation of the start time of this work by 7pm today.
We apologise for any inconvenience caused.
Wednesday 30th June 2010 11:10 GMT: FlexiScale 2.0 – API Update – CLOSED
This has been completed within the expected time period. Closed.
Wednesday 30th June 2010 11:00 GMT: FlexiScale 2.0 – API Update
We will be updating the API code at 11am today. This will mean the API is unavilabale for approx 5-10minutes while the update is performed.
We apologise for any inconvenience this may cause.
Monday 24th June 2010 15:00 GMT: FlexiScale 2.0 – Read-cache disk issue on Storage platform – CLOSED
This issue has now been resolved and performance of VM’s is back to normal.
Thursday 24th June 2010 10:30 GMT: FlexiScale 2.0 – Read-cache disk issue on Storage platform – At Risk
We are currently experiencing an issue with a read-cache disk on the storage platform.
This may cause a minor slow down of data being read on your VM only.
We are awaiting an engineer who is scheduled to replace the disk within the next 4 hours.
Apologies for any inconvenience this may cause.
Monday 21st June 2010 14:25 GMT: FlexiScale 2.0 – Node issue – CLOSED
All virtual servers have now recovered on to other nodes. If you are still experiencing any issues please contact support. Our apologies for any inconvenience this has caused.
Monday 21st June 2010 14:10 GMT: FlexiScale 2.0 – Node issue
We are currently experiencing high load with one of our nodes, this has caused the virtual server to loose access to their disks. We are live recovering the servers to other nodes. Our apologies for any inconvenience caused.
Wednesday 16th June 2010 14:30 GMT: FlexiScale 2.0 – At Risk Notification UPDATE
We are in the planning stage to undertake the resumption of the previously aborted maintenance on the Flexiscale 2.0 platform. This is currently planned for Tuesday 22nd June between 01:00 and 05:00GMT although exact times are subject to confirmation at this stage.
This maintenance is essential and is a result of the occasional speed issues that the platform has been experiencing over the last few days. This is due to a storage hardware problem and we have been working closely with the vendor to resolve the issue. Updates will be posted as we have them and we will be advising users of the platform to stop all running VMs in advance of the maintenance window as we will stop all running VMs before the maintenance is carried out.
Wenesday 16th June 2010 11.50 GMT: Flexiscale 2.0 Network Speed – CLOSED
As the platform is now operating as normal and with no problems this issue is now closed. If you experience any problems with your VMs then please raise a ticket with the relevant information.
Wenesday 16th June 2010 09.00 GMT: Flexiscale 2.0 Network Speed
We are currently experiencing slow server creations, start / stop jobs and general VM usage. This is being investigated at the moment.
Apologies for any inconvenience caused.
Monday 14th June 2010 22.30 GMT: Flexiscale 2.0 Network Speed – CLOSED
The issue has been linked with the recent platform speed issues. As a result we have had to restart a small number of VMs whilst resolving this issue. Apologies for any inconvenience that this has caused.
Monday 14th June 2010 21.00 GMT: Flexiscale 2.0 Network Speed
We are currently experiencing slow server creations, start / stop jobs and general VM usage. This is being investigated at the moment.
Apologies for any inconvenience caused.
Sunday 13th June 2010 04:50 GMT: FlexiScale 2.0 – At Risk Notification -CLOSED
The maintenance scheduled for Scheduled for Sunday 13th June – 01:00 – 6.00am has been aborted due to issues with the hardware vendor and this will be rescheduled for a later date. All VMs that were stopped are running on the platform once again. Apologies for any inconvenience caused.
Scheduled Maintenance: Sunday 13th June – 01:00 – 6.00am
Due to recent speed issues, the Flexiscale 2.0 platform will be undergoing maintenance in the early hours of Sunday morning. This will entail a chassis used for the storage platform being swapped out. As a result of this, we are advising all users of the platform to stop their VMs running at some point prior to the start of the maintenance window.
As a safety measure, all remaining running VMs will be stopped from 1.00am. At 2:00am the maintenance will start which we estimate will take 1 hour. At this point all VMs that we have stopped will be started back up on the platform. This page will then be updated to let customers know that VMS can be started again. Apologies for any inconvenience that this may cause.
Thursday 10th June 2010 19.30 GMT: Flexiscale 2.0 Network Speed- CLOSED
As the platform is now operating as normal and with no problems this issue is now closed. If you experience any problems with your VMs then please raise a ticket with the relevant information.
Thursday 10th June 2010 18.35 GMT: Flexiscale 2.0 Network Speed- UPDATE
The issue causing the slowdown on the platform has now been addressed and standard fast speeds are being experienced. We will still have to restart a small number of VMs over the next 30 minutes or so. Apologies for any inconvenience that this may cause.
Thursday 10th June 2010 18.20 GMT: Flexiscale 2.0 Network Speed- UPDATE
User will be continuing to experience slow server starts/stops and general VM usage. We are working closely with our hardware partners to permanently resolve this issue. We may need to restart a small number of VMs whilst resolving this issue. Apologies for any inconvenience that this may cause.
Thursday 10th June 2010 17.20 GMT: Flexiscale 2.0 Network Speed
We are currently experiencing slow server creations, start / stop jobs and general VM usage. This is being investigated at the moment.
Apologies for any inconvenience caused.
Wednesday 9th June 2010 10:50 GMT: Flexiscale 2.0 – AT RISK – CLOSED
This work has completed successfully and redundancy has been restored.
Wednesday 9th June 2010 10:20 GMT: Flexiscale 2.0 – AT RISK
We will shortly be performing emergency maintenance on part of the platform to resolve a faulty PSU. This work should not affect any running servers but the platform is considered ‘at risk’ for the next 30 minutes as redundancy is reduced. An update will be posted upon completion.
Tuesday 8th June 2010 10:30 GMT: Flexiscale 2.0 – CLOSED
We are pleased to say that the entire Flexiscale 2.0 platform has ran overnight with no issues. The customary fast server start times have been back to their industry beating best. We continue to monitor the platform to ensure these speeds remain in place.
Tuesday 8th June 2010 01:00 GMT: Flexiscale 2.0 – UPDATE
We have now completed the required server restarts. We will be continuing to monitor this overnight and a further update will be posted later today.
Tuesday 8th June 2010 0:20 GMT: Flexiscale 2.0 – UPDATE
We are continuing to work on the problem and to resolve it some servers will be restarted. Apologies for any inconvenience caused if your server is affected by this.
Monday 7th June 2010 22.20 GMT: Flexiscale 2.0 – UPDATE
After further investigation we are seeing slow write speeds from FlexiScale Servers to their disks however read speeds appear to be normal. We are currently working the hardware vendor to resolve this issue. An update will be posted shortly.
Monday 7th June 2010 18.45 GMT: Flexiscale 2.0 – UPDATE
After further investigation we strongly suspect this issue is at a storage level. At update will follow when we have further information.
Monday 7th June 2010 18.00 GMT: Flexiscale 2.0 – UPDATE
We are investigating this at a network level at present. We are currently trying to eliminate the network side from being the cause.
Monday 7th June 2010 16.00 GMT: Flexiscale 2.0 – UPDATE
We are still investigating this at the moment. We will post another update shortly
Monday 7th June 2010 15.00 GMT: Flexiscale 2.0
We are currently experiencing slow server creations and server start / stop jobs. This is being investigated at the moment.
Apologies for any inconvenience caused.
UPDATE- Friday 4th June 2010 10.50 GMT: Flexiscale 2.0
This scheduled Network Maintenance has been completed successfully and all VMs are running. If you experience a problem with your VM then please let us know. The network is no longer in an at risk period.
Thursday 3rd June 2010 15:50 GMT: FlexiScale 2.0 – At Risk Notification
Network Maintenance: Friday 4th June – 09:00 – 11.00am
We will be performing maintenance on the platform during the period mentioned above. During this period the platform will be considered ‘at risk’ but with no expected outage. Please note that new servers cannot be started from 9.30am-9.45am.
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Thursday 3rd June 2010 15:00 GMT: FlexiScale 2.0 – At Risk Notification – CLOSED
Maintenance: Thursday 3rd June – 15:00 – 15:30
This work has completed successfully.
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We will be performing maintenance on the platform during the period mentioned above. During this period the platform will be considered ‘at risk’ but with no expected outage.
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Tuesday 1st June 2010 10:00 GMT: FlexiScale 2.0 – At Risk Notification
Network Testing: Tuesday 1st June – 10.00 – Wednesday 2nd June 10.00
In advance of removing the beta tag from the Flexiscale 2.0 environment, we will be undertaking stringent network testing over a 24 hour period. This is to ensure network resiliency. As a result, the Flexiscale 2.0 beta platform will be at an at risk period although we do not envisage any service affecting problems.
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Sunday 30 May 2010 05:00 GMT: FlexiScale 2.0 – At Risk Notification – Closed -09:15am
Maintenance Window: Sunday 30th May – 05:00 – 06:00
This issue has now been resolved. Please email us at support@flexiscale.com if you are see any further issues.
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We are currently investigating VM’s with read only file systems after the switch upgrade.
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In order to maintain a stable platform we will be applying new firmware to core switches on the FlexiScale 2 platform on Sunday 30th May @ 05:00am. This work will cause a brief outage of ~2minutes while the work is carried out at which time you will not be able to start/stop servers. The ‘at risk’ window should not exceed 60 minutes and the total outage should not exceed ~2 minutes.
Friday 28 May 2010 14:00 GMT: FlexiScale 1.0 – At Risk Notification – CLOSED – 10:30pm
Maintenance Window: Friday 28th May – 22:00 – 23:00
This work has now been completed and the routing issue is now be resolved. Please email us at support@flexiscale.com if you are see any further issues.
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We will be performing emergency maintenance tonight on the FlexiScale 1.0 platform in order to resolve the routing issue detailed below. The impact of this work will mean two brief (~2minute) outages during the maintenance window.
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We are currently seeing some missing routes on one of our routers to the Flexiscale 1.0 platform. This may result in a small number of requests not reaching the platform. We are aware of this situation and hope to have this resolved shortly.
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Thursday 27 May 2010 11:00AM GMT: FlexiScale 2.0 Beta – At Risk Notification
Due to unforeseen circumstances the platform is ‘at risk’ again. There are currently no service affecting issues. An update will be posted shortly.
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The work has been completed successfully and the platform is no longer at risk.
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We are performing emergency maintenance on the Flexiscale 2.0 platform within the next 30 minutes. We do not expect this work to cause any outages but the platform is considered at risk for this period. An all clear notice will be posted upon completion.
Wednesday 26 May 2010 3:00AM GMT: FlexiScale 2.0 Beta – Scheduled Maintenance – CLOSED 3:30AM
This issue has now been resolved.
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The ability to list, start & stop servers via the Control Panel will be temporarily unavailable between the hours of 3:00AM and 3:30AM on Wednesday 26 May.
Apologies for any inconvenience this may cause.
Monday 24 May 2010 4:35PM: FlexiScale 2.0 Beta – Control Panel Functionality – CLOSED 4:55PM
This issue has now been resolved.
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We are currently experiencing issues with control panel functionality. During this time you will not be able to view, start or stop your servers.
Apologies for any inconvenience caused. We will update this post within the next 30 minutes.
Friday 21 May 2010 1:30PM: FlexiScale 2.0 Beta – At Risk – UPDATE 3:20PM – CLOSED 4:20PM
The maintenance has been completed
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We are most of the way through the maintenance. We expect to finish this around 4PM.
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We are performing some platform maintenance at the moment. No customer servers should be affected during this time.
If you experience any issues then please notify us for them to be investigated.
Monday 17 May 2010: FlexiScale 2.0 Beta Payment Processing – UPDATE – CLOSED
This issue has been resolved and payments can be processed as normal.
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All due to an issue at our Payment processing provider, we are currently unable to accept any online payments.
If you require to make a payment to your account please call us on 08700500080 where we will be happy to carry out your transaction for you.
Apologies for any inconvenience caused, we are working with our payment processing provider to remedy the situation.
Thursday 13 May 2010: Advance notification to Flexi 2.0 Beta customers – Platform at Risk – UPDATE – CLOSED
This work has now been complete.
The Sun engineers are onsite at our Data centre to upgrade the firmware on our Flexiscale 2.0 storage platform.
We do not anticipate any issues as the our storage controller heads are clustered and the engineers will be failing over from one head to the other to avoid downtime.
This is isolated to our Flexiscale 2.0 platform only.
Thursday 13 May 2010: Advance notification to Flexi 2.0 Beta customers – Platform at Risk
On the 13th of May 2010, we have Sun engineers onsite at our Data centre to upgrade the firmaware on our Flexiscale 2.0 storage platform.
We do not anticipate any issues as the our storage controller heads are clustered and the engineers will be failing over from one head to the other to avoid downtime.
This is isolated to our Flexiscale 2.0 platform only.
Platform issue – UPDATE – CLOSED 12.05.2010 16:25pm
Today we experienced an internal networking issue on our FlexiScale 2.0 Beta platform. The impact was that a number of servers were unable to connect to their disks between 10:15AM and 1:30PM. Further, for some of this time, the control panel and API was unavailable to all customers.
Our system entered into an automatic live recovery phase. However, due to a combination of the number of simultaneous failures and the circumstances of the network failure, this resulted in the servers concerned being shut down.
This has highlighted a bug which we are working to resolve prior to removing the platform from Beta test status.
We have restarted all servers which were running prior to this incident, and all affected VMs should now be working; please contact support if this is not the case
Our FlexiScale 1.5 production platform was unaffected by this problem
Platform issue – UPDATE – 12.05.2010 11:50am
We are experiencing an issue with a small number of Customer Virtual machines.
We are applying a code update to our nodes to resolve this issue, you may experience a small blip in your service while we do this.
Apologies for any inconvenience caused.
Platform issue – UPDATE – 12.05.2010 11:10am
We are still investigating a report of an issue on the platform, we will update this post as soon as we have more information.
Platform issue – 12.05.2010 10:30am
We are currently investigating a report of a possible issue on the platform, we will update this post as soon as we have more information.
**This work has now been completed** Friday 30 April 2010: Temporary disruption to VNC capability – Closed
Work has begun to improve the console capability from the User interface to the Virtual Machine’s. Customers may experience a temporary drop in service.
Please bear with us whilst we finish these improvements.
Friday 30 April 2010: Temporary disruption to VNC capability – New
Work has begun to improve the console capability from the User interface to the Virtual Machine’s. Customers may experience a temporary drop in service.
Please bear with us whilst we finish these improvements.
Thursday 29 April 2010: Advance notification to Flexi 2.0 Beta customers – Platform at Risk – CLOSED
All work has been completed successfully with minimal disruption.
Thank you and apologies for any inconvenience caused.
Thursday 29 April 2010: Advance notification to Flexi 2.0 Beta customers – Platform at Risk – UPDATE
The scheduled work is going extremely well, we have installed and migrated to the new enhanced switches, this will allow us to scale the network fabric effectively after launch.
During our testing post migration we have identified a very small minority of servers that require a reboot to bring them back on line, this shall be completed shortly.
We intend to keep the “at risk” status until 18:00 BST (17:00UTC) to complete our testing.
Thursday 29 April 2010: Advance notification to Flexi 2.0 Beta customers – Platform at Risk
On the 29th of April we shall be carrying out a major hardware upgrade on the current Flexiscale 2.0 beta-test platform. This is to enhance our network switching capacity, and build in the ability to scale the network fabric effectively prior to full launch.
An ‘at risk’ period will start at 0900 BST (0800 UTC) and end at 1800 BST (1700 UTC). During this time you may see interruptions to your beta-test service. Actual interruption to service is likely to be significantly smaller than the ‘at risk’ time; we currently do not envisage interruptions to any single VM exceeding two hours. We hope to complete the work without the necessity to reboot any VMs; however, in the event of unforeseen complications, this may be necessary.
We appreciate this planned maintenance may cause some inconvenience for our beta test customers. We would like to assure you that this is the last significant piece of planned maintenance we currently foresee prior to the “beta test” tag being removed.
The FlexiScale 1.5 production platform will not be affected by this planned maintenance.
We will keep you advised of the situation via this status page.
Phone support
0870 050 0080 or +44 1506 606 000
From 9:00 to 5:30 UK GMT/BST Monday to Thursday
From 9:00 to 4:30 UK GMT/BST Friday
Online Customer Support Ticket or email
The best way to raise a support ticket is to click the “Support” link once logged into our control panel; this will ensure the ticket is automatically associated with your account. If, for any reason, you can’t do that, do email us at support@flexiscale.com. Our SLA states that we will respond to email tickets within 1 business day, but we normally aim for 2-4 business hours.
24×7 Emergency helpline
Our extensive monitoring will detect critical events immediately and alert our support engineers usually before the customer is aware of any problem. This emergency number is provided subject to status.